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Building on 24+ years of experience, ADI Time is well known in the marketplace for our commitment
to the highest standard of customer support. Our Professional Services team works with you to ensure a
fast and effective implementation experience and reliable, continuous support coverage.
Getting the most out of your time and attendance software starts with selecting a vendor who
understands your business and can assure you get the system running exactly as you want it. |
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Implementation
Our implementation professionals are dedicated to ensuring a client’s value and success. Using the industry best practices, we provide an implementation program that starts with full discovery, system configuration, testing, and proper deployment. We provide remote and/or on-site assistance to ensure your ADI Time solution is up and running according to a predefined schedule. This process accelerates your ROI while driving employee acceptance.
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Education Services
Start-up Training – ADI Time clients receive start-up training that can be
held at your facility, our facility, or on-line in one of our virtual classrooms. Our virtual
classrooms allows you to receive that same “live” instructor training but from the comfort of your
own desk. The start-up training course instructs key personnel on all system functions and general
operating procedures. The result is increased end-user satisfaction and adoption.
Train-the-Trainer Program – ADI Time also offers complete functional training
to a team of your employees, who can then train all other appropriate people within you organization.
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Comprehensive Support and Maintenance
ADI Time is well renowned in the industry for its superior customer support. We are committed to
providing complete and reliable support for all of our software and hardware solutions. Our
comprehensive support program provides telephone and on-line coverage to ensure that your solution
is consistently supported and maintained.
- Business Hour Support, 8:30 to 5:00 EST.
- Premium Support, 24x7 support for mission-critical solutions.
- Fully Hosted in our data center.
Self-Help services are also available 24/7 via our On-Line Resources portal, which contains product
documentation, product knowledgebase, FAQ’s, quick reference guides, product updates and many other resources.
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Managed Services
ADI offers a comprehensive Managed Services package that provides both traditional and innovative
on-demand outsourcing alternatives, which simplifies the responsibilities of IT. Our proven, flexible
approach helps assure that you receive improved operational efficiency and a predictable level of
support — allowing you to maintain as much or as little control over your IT operations and infrastructure.
The result is reduced operational costs an improved business agility. |
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Web Services API
Our web services API and component-based architecture ensure ease of deployment and integration with existing enterprise software and hardware infrastructures. |
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Application Development
If your business requirements call for custom system modifications, our dedicated team of software
specialists can provide a timely, efficient solution. We have years of experience developing custom
programs and interfaces, and can work with you to ensure the solution fits all of your diverse needs. |
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| In Their Own Words |
| "ADI Time took us in less than a month from the possibility of having to use manual time cards to having a fully operating time & attendance system that generated our payroll this past weekend." | | - Peter G. Goudie, HR Director, Bahama's Supermarket |
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