Services

Implementation Assistance

ADI Time ensures a client’s quick success by providing an implementation program. Implementation support professionals provide on-site assistance to ensure your ADI Time solution is up and running according to a predefined schedule. Our goal is a smooth and efficient implementation, complete with start-up training and comprehensive ongoing support.

• Start-up Training – ADI Time clients receive start-up training and support that can be held at your facility or at our headquarters. The start-up training course instructs key personnel on all system functions and general operating procedures.
• Train-the-Trainer Program – ADI Time offers complete functional training to a team of your employees who can then train all other appropriate people within you organization.

Comprehensive Support and Maintenance

ADI Time is committed to providing complete and reliable support for all of our software and hardware solutions. Our comprehensive support program provides telephone and on-line coverage to ensure that your ADI solution is consistently supported and maintained.

• 24-Hour Support – Mission-critical applications require continuous support coverage. We provide you with a consistent support resource and 24x7 service, ensuring the highest level of operability of your system.
• On-line Diagnostic and Remote Access Support – Some problems cannot wait for an on-site support person. Using the Internet or modem communications, we offer instant hands-on software support, allowing our service team to view, diagnose and solve problems online.

Application Development

If your business requirements call for custom system modifications, our dedicated team of software specialists can provide a timely, efficient solution. We have years of experience developing custom programs and interfaces, and can work with you to ensure the solution fits all of your diverse needs.