Our comprehensive support programs provide telephone and on-line coverage giving you peace of mind that your solution is consistently supported and maintained. Dedicated to the development of time and attendance solutions, we are uniquely positioned to give you what you need to manage your industry specific application and requirements. Committed to the highest standard of customer support, we have numerous mutually loyal clients of 10+ years!

ADI Time has a wide variety of support options available to ensure your applications and devices are running at optimal performance.

Software Support

With your ADI Time system, you are assigned a team of sales engineers to answer all your questions. ADI Time SaaS clients do not have any additional fees for software support. Support included with your subscription services is the following:

• SILVER Support

  Our Silver Support provides access to regular software updates within the version (e.g. version 10) of the OnPrem license as well as unlimited email support with ADI Time Sales Engineering during normal business hours. Software updates are provided regularly throughout the annual term and deliver both technical and feature enhancements further improving and extending your ADI Time system. (Included with adiTeam subscription)

• GOLD Support

  Our most popular annual support agreement, Gold Support provides access to regular software updates within the version (e.g. version 10) of the OnPrem license as well as email and telephone support with our ADI Time Sales Engineering experts Monday through Friday between the hours of 8am and 8pm EST. Software updates are provided regularly throughout the annual term and deliver both technical and feature enhancements further improving and extending your ADI Time system. (Included with adiOffice subscription)

• PLATINUM Support

  Platinum Support provides access to regular software updates within the version (e.g. version 10) of the OnPrem license as well as email and telephone support with our ADI Time Sales Engineering experts around the clock - 7 days a week, 24 hours a day. Software updates are provided regularly throughout the annual term and deliver both technical and feature enhancements further improving and extending your ADI Time system. (Included with adiEnterprise subscription)

Support Level	Software Updates	Self-Service Portal	Email	Phone
SILVER
GOLD				8am-8pm EST Mon-Fri
PLATINUM				24 hour 7 days/week

Hardware Maintenance

If we are unable to diagnose and repair your terminal remotely we also extend depot hardware services. With our depot service, we will overnight you a terminal to use while ADI Time repairs the broken one. This service is a cost-effective way to keep you up and running.